Shipping policy
SHIPPING POLICY
At Nicole Swim, we are committed to providing a smooth and reliable delivery experience.
PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
PRE-ORDERS
Some products may be offered as pre-orders.
If your order includes a pre-order item:
- Estimated delivery times will be clearly indicated on the product page and at checkout
- Delivery timelines are estimates only and may vary
By placing a pre-order, you acknowledge and accept potential delays due to production or logistics.
SHIPPING TIMES
Estimated delivery times:
- Europe: 5 to 12 business days (depending on availability and pre-orders)
-
International: 5 to 15 business days
Please note that these are estimated delivery times and not guaranteed.
SHIPPING FEES
Shipping fees are calculated at checkout based on your location. Free shipping promotions may be offered from time to time.
CUSTOMS, DUTIES & TAXES
Nicole Swim is not responsible for any customs fees, import duties, or taxes applied to your order.
These charges are the responsibility of the customer and may vary depending on your country.
DELAYS
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information
- External factors beyond our control
LOST OR STOLEN PACKAGES
Once your order has been shipped and handed to the carrier, Nicole Swim is not responsible for lost or stolen packages.
If your package is marked as delivered but you have not received it, please contact the carrier directly.
INCORRECT ADDRESS
It is the customer’s responsibility to ensure that all shipping details are correct.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
CONTACT
For any shipping-related questions, please contact us at: Lea@nicoleswim.com.
